new version of my regular Saucony's, so all was well.
Until last week, when I felt a burning sensation around my heel, and when I got home I had a big blister. So I looked into my shoe, and sure enough: there was a big, fat hole in the heel surrounded with my freshly spilled blood.
There was nothing for it: I would have to go back to the running store. I hate going back to a store with a product, because the shop assistant usually assumes the customer is guilty until proven innocent. So I got there, showed the shoeguy my bloody shoe and told him about how I had ran until I bled.
Suddenly the shoeguy looked at me with new found respect, and behind me a male customer whistled and said: 'Wow! You kept on running while your bleeding? You are really something!'
I was a bit stunned by the effect of my story, because I got the impression they thought I was this amazing kind of runner who runs for days on end, so I mumbled: 'Oh well, I get blisters very easily you know...'
Anyway, the shoeguy looked in his computer and saw I had indeed bought these shoes only months ago, and without further ado he offered me a brandnew, sparkly pair.
It was great customer service! I am pleasantly surprised and impressed!